- Microsoft has added Hindi as the latest language to its Text Analytics service to help businesses strengthen customer support and analyse their feedback in Hindi.
- This will help businesses to understand what hindi-speaking customers think about their products, services, broaden user's feedback reach, and deepen trust between brands and customers in India.
- The Text Analytics service is powered by Microsoft Azure and uses the latest AI models. Some of the functions it provides include sentiment analysis, opinion mining, key phrase extraction, and language detection.
- Sentiment Analysis feature evaluates text and gives confidence scores for positive, neutral, and negative sentiment in each document and sentences within a document.
